1. WHO WE ARE
This website is operated by Tafani LLC.
Trade License No.: 968787
Registered Address: 207, BB03, Bay Square, Business Bay, Dubai, United Arab Emirates
Privacy Contact: info@tafani.ae
2. DATA WE COLLECT
a. Data You Provide Directly
- Full name, email address, phone number, and delivery address
- Payment information (processed securely — we do not store card details)
- Rental agreement details and signed contracts
- Service request information and communication history with our team
b. Data Collected Automatically
- IP address, browser type, and device information
- Pages visited, time on site, and browsing behaviour (via cookies)
- Order history and product preferences
3. HOW WE USE YOUR DATA
We use your personal data for the following purposes:
- Processing and fulfilling your orders
- Managing rental agreements and maintenance schedules
- Scheduling field service technician visits for water purifier servicing
- Sending order confirmations, invoices, and delivery updates
- Handling customer service enquiries and complaints
- Sending marketing and promotional communications — only with your explicit consent
- Complying with UAE legal and regulatory obligations
4. LEGAL BASIS FOR PROCESSING
We process your personal data on the following bases under the PDPL:
- Contract performance — to fulfil your purchase or rental agreement
- Legal obligation — to comply with UAE tax, trade, and consumer protection laws
- Legitimate interest — for fraud prevention and website security
- Consent — for marketing communications (you may withdraw consent at any time)
5. DATA SHARING
We do not sell your personal data to third parties. We may share it with:
- Logistics and delivery partners — for order fulfilment and field service scheduling
- Payment gateway providers — for secure transaction processing
- Coway Corporation — for product support, warranty services, and quality assurance
- UAE government and regulatory authorities — where required by law
All third parties are required to handle your data securely and in compliance with UAE data protection law.
6. DATA RETENTION
We retain personal data for as long as necessary to fulfil the purposes in this policy and as required by UAE law. Financial and transactional records are typically retained for a minimum of 5 years. Rental agreement data is retained for the duration of the contract plus 5 years.
7. YOUR RIGHTS
Under the PDPL, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate or incomplete data
- Request deletion of your data, subject to legal retention requirements
- Withdraw consent for marketing communications at any time
- Object to or request restriction of certain processing activities
To exercise any of these rights, please contact us at: info@tafani.ae
8. COOKIES
Our website uses cookies to improve your browsing experience and analyse site traffic. You can manage cookie preferences through your browser settings
9. DATA SECURITY
Tafani LLC implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, or disclosure. These include SSL/HTTPS encryption, access controls, and regular security reviews.
- https://coway.ae/ will not pass any debit/credit card details to third parties’’
- ‘https://coway.ae/ takes appropriate steps to ensure data privacy and security including through various hardware and software methodologies. However, (https://coway.ae/) cannot guarantee the security of any information that is disclosed online’’
- ‘’The https://coway.ae/is not responsible for the privacy policies of websites to which it links. If you provide any information to such third parties different rules regarding the collection and use of your personal information may apply. You should contact these entities directly if you have any questions about their use of the information that they collect.’’
10. CONTACT US
For any privacy-related queries or to exercise your rights, please contact:
Email: info@tafani.ae
Phone: 800 COWAY (800 269 29)