General FAQ
Coway products can be purchased directly through Coway UAE or Tafani LLC authorized distributors, and selected retail partners across the UAE.
Yes, Coway provides professional installation services for water purifiers by trained technicians to ensure the product is installed correctly and functions optimally.
Coway offers 2 years free warranty coverage on its air purifiers products, and 1 year warranty for outright purchase of Coway water purifier.
Customers can contact Coway UAE through the toll-free number 800-COWAY, or email us at info@tafani.ae, or fill the contact form available on the official website coway.ae.
Operating Hours -
8:00 AM – 5:00 PM (Monday - Friday)
9:00 AM – 1:00 PM (Saturday)
Service availability may depend on location and technician scheduling. Coway aims to provide prompt customer support and maintenance assistance whenever possible.
Yes. Water purifiers and air purifiers may be returned within 7 days of delivery or installation, provided they are unused, in their original condition, and include all accessories and packaging.
Contact us within 48 hours of delivery and provide photos or video evidence. We will review the issue and arrange a replacement, repair, or refund where applicable.
Once a returned product has been received and inspected, approved refunds are typically processed within 7–14 business days to the original payment method.
Yes, replacement filters for air purifiers and maintenance support can be arranged through Coway customer service and official channels depending on your product and subscription plan.
Yes, Coway provides water and air purification solutions suitable for offices, commercial spaces, and businesses of different sizes.
Yes, Coway supports customers in the UAE with maintenance services, filter replacements, and spare parts availability through its authorized service network.
Installation appointments are typically scheduled shortly after order confirmation, depending on product availability and customer location.
Air Purifier FAQ
It removes common indoor air pollutants such as:
- Dust and sand particles
- Fine pollution particles
- Smoke and cooking fumes
- Pollen and allergens
- Pet dander
- Bacteria and odors
In many cases, yes, especially if you:
- Live near construction or busy roads
- Experience dust entering your home frequently
- Have allergies, asthma, or sinus issues
- Run AC most of the time (closed indoor air = trapped pollutants)
A HEPA filter is a high-efficiency filter that captures up to 99.97% of particles as small as 0.3 microns, including dust, bacteria, mold spores, and allergens.
No. One air purifier typically covers only one room. For full-home coverage, you need multiple units or move the device between rooms which makes it less effective.
Coway models are generally low power consumption, energy-efficient due to auto mode sensors. Designed for 24/7 use without heavy electricity cost.
Coway air purifiers have a filter indicator light.
When it turns on:- Open the back/front panel
- Remove old filter set
- Insert new filters in correct order
- Reset filter indicator button
Typical lifespan:
- HEPA filter: 8–12 months
- Activated carbon filter: 6–12 months
- Pre-filter: washable, reusable
In dusty places, filters may need earlier replacement.
Yes. Air purifiers are designed for 24/7 operation and work best when left running continuously on auto mode.
Water Purifier FAQ
While tap water in the UAE is generally safe, factors such as storage tanks, pipelines, and high mineral content can affect water quality, taste, and odor. A water purifier helps provide cleaner, better-tasting drinking water for everyday use.
Coway combines advanced filtration technology, stylish designs, and professional maintenance services to deliver a complete water purification solution. With regular filter replacements and expert servicing, customers can enjoy consistent water quality and convenience.
Yes, Coway water purifiers are specifically designed to effectively filter water commonly supplied in Dubai and across the UAE, helping reduce impurities, odors, and unwanted particles.
Yes, purified water is suitable for all age groups, including babies, children, and elderly family members, offering cleaner and safer water for daily consumption.
Coway water purifiers are installed by trained technicians who handle the setup process quickly and professionally to ensure optimal performance.
Coway water purifiers installations do not require plumbing modification.
Yes, Coway water purifiers can be installed in both apartments and villas, depending on available space and water access points.
The required space depends on the model selected. Most countertop models are designed to fit conveniently into modern kitchens and compact spaces.
Yes, Coway can assist with relocation and reinstallation services when moving to a new home within the UAE.
Most Coway water purifiers include filter replacement indicators or notifications. Additionally, Coway’s service team schedules regular maintenance and filter changes as part of the service plan.
Yes, regular maintenance and servicing are typically included as part of Coway’s subscription and service packages for customer convenience.